Empower Guests with IP-Based Content Services through Samsung’s HE590 Hospitality Displays
As hotels seek new ways to create a differentiated guest experience, versatile displays can deliver functionalities that improve operational efficiency while delivering a comfortable at-home feel. Samsung’s HE590 hospitality display elevates the traditional in-room TV into a multi-purpose entertainment center that engages guests through a range of content while also adding ambience through a sleek, stylish design. Through integrated IP-based connectivity, hotel guests can access their favorite programming, along with mobile device-store personal content such as music and photos, and display desired content on the HE590 screen. Hotel operators additionally receive content delivery flexibility, as they can use Samsung’s LYNK REACH 4.0 solution to create and deploy custom welcome messages, promotional offers and local attraction information to specific rooms. With Samsung’s HE590 display, hotels can foster a memorable guest experience with less maintenance, labor and costs required.
Main Feature & Benefits 1: DEFINITION SYSTEM/ARCHITECTURE
Hotels can use the latest hospitality management technology to deliver a differentiated guest experience. Samsung’s LYNK REACH 4.0 fuses the benefits of its SINC and REACH hospitality technologies to offer a comprehensive content management solution. LYNK REACH 4.0 enhances the guest experience efficiency-enhancing technology and perks ranging from more information delivery channels, convenient communication options and efficient room management.
As a unified content management solution, LYNK REACH 4.0 accommodates LAN, WIFI and coaxial infrastructures to amplify hotel management, monitoring and guest service functions. Transferred by proprietary management server (PMS) and customized templates, hospitality users can create and deliver personalized service for a more memorable experience. This includes access to a range of IPTV and RF channels, applications and services mirroring what guests expect at home and on their mobile devices.
LYNK REACH 4.0 additionally enables two-way communication between hotel management and guests. The solution’s efficient remote control capability for in-room display ensures quality service delivery in real-time without in-room labor and maintenance.
With optimized network support for a variety of channels, Samsung’s LYNK Reach 4.0 helps hotels improve internal communication processes, which in turn provides opportunities to personalize guest experience.
Increase Hotel Brand and Offerings Visibility with a Welcome Video Channel
LYNK REACH 4.0 allows hotels to use Welcome Video Channels to deliver useful information to guests in a more engaging way. Through easy video upload or URL insertion, hotel managers can customize a channel list of clips showing hotel facilities or advertising special offers, local events or attractions. As a result, hotels can use up to four channels to simultaneously show targeted videos to specific public areas of the hotel, such as display in lobbies and restaurants, as well as in guest rooms. The ability to stream these promotions provides an additional revenue stream for hotels and enhances brand recognition.
Maximize Guest Access to Entertainment and Information
Samsung’s LYNK REACH 4.0 solution gives hotel managers access to a mix of IP (IPTV) and RF channels, creating a hybrid channel map capable of offering guests more entertainment and information options than available on standard hospitality displays. Through this enhanced access, hotel managers easily can compose and activate a channel bank list to meet unique guest needs. LYNK REACH 4.0’s extensive channel bank additionally allows hotels to offer specialized premium paid content available to applicable guests, creating a potentially profitable revenue source while offering guests more customized viewing options.
Offer Personalized Service from Check-in through Checkout
Samsung’s LYNK REACH 4.0 platform ensures that guests receive personalized attention and convenient access to on-site amenities and services throughout the duration of their stay.
- At check-in: The LYNK REACH 4.0 server uses the hotel’s proprietary management server (PMS) to evaluate guests’ unique information and greet them with personalized welcome messages.
- During guest stay: Hotel managers can use data stored within the LYNK REACH 4.0 server to send guests personalized messages relevant to their stay, ranging from restaurant reservation portals to timing for other on-site services.
- Express checkout: LYNK REACH 4.0 highlights and organizes all guest charges within a single screen, enabling a faster guest checkout process that does not require a trip to the lobby.
Treat guests with a customized, cost-efficient Home Menu
Deliver a wide array of content to guests with an enhanced Home Menu that does not require the additional purchase of a solution or installation of a network infrastructure. New enhanced features enable hotels to welcome guests with a brief video introduction along with the hotel logo before offering live TV. This way, hotels can enhance their brand without the need of an additional solution. Guests can conveniently view resources such as the time, date and hotel information, and access frequently used TV features in user mode. The customizable Home Menu reduces the cost burden for hotels that lack the budget for an additional solution while simplifying Home Menu creation with a solution-embedded Hospitality TV.
Protect content with advanced DRM technology
Samsung LYNK DRM technology provides a safe and cost-effective alternative to traditional hardware-based content protection systems. The solution allows encrypted live channel and VoD content to pass securely and display on hotel TVs. A software-only implementation, LYNK DRM technology reduces the need for additional equipment and provides quicker recovery for Conditional Access System (CAS) problems. To help ensure system reliability, coverage extends to the enlargement of head-end equipment for cable operators.
Enjoy More Efficient Installation through Improved Plug-and-Play Capabilities
In a busy hospitality environment, time spent on display installation and maintenance is time that could otherwise be devoted to more critical growth-related activities. Through advanced plug-and-play settings, hotel managers can activate hundreds of in-room displays with minimal effort required. Operations teams simply have to navigate three basic launch settings to synchronize multiple displays and servers while also defining connectivity and language needs:
- Basic Setup: A user-friendly interface lets hospitality managers define the language, picture and tuning, and clock settings.
- Cloning Mode: To further enhance multi-display control, hotel managers can replicate communication and content delivery functionalities across all on-site displays. Once the cloning process is complete, users can activate their displays without requiring any further installations or compatibility confirmation.
- Factory Mode: Hotel managers additionally can customize advanced display operations, such as audio parameters and connectivity settings, through an easy-to-access factory mode portal.
The plug-and-play functionalities also enable certain non-hospitality environments to enjoy the same content and system management benefits. A unique Commercial Mode setting accommodates the specialized requirements of commercial users, such as government and education entities, without compromising performance.
Leverage H. Browser with powerful Samsung support for customized, interactive solutions
H.Browser delivers the superior in-room entertainment and customized content management services that today’s hotel guests expect, along with interactive web services. With H.Browser, hotels do not need to purchase, install and maintain additional hardware such as VoD set-top boxes (STBs). As an IP-based open platform, H. Browser enables Systems Integrators (SIs) to provide fully customizable web browser solutions that deliver premium interactive services and features for both free and VoD content. Because H.Browser is based on Internet programming languages such as HTML5 and Java Script®, SIs can easily develop and quickly deploy robust, customized hotel solutions. Solution development is made possible by Samsung technical support, Samsung's advance display hardware, and Samsung's collaboration with SIs.
Extend Content Viewing Arenas through Wireless Device-to-Display Connectivity
Samsung’s HE69X displays elevate the guest experience by serving as an in-room, multi-device entertainment hub equipped with a host of customized viewing features. The displays’ integrated Software Access Point (Soft AP) functionality provides 40Mbps of wireless bandwidth supporting up to four mobile devices within a two-meter range. Once connected, guests can transfer personal content, including music, movies and photos, from their mobile devices for viewing on the larger display screen. The HE69X’s screen mirroring and Digital Living Network Alliance (DLNA)® capabilities ensure that mobile content configures smoothly to the display without distortion or restriction. Conversely, Smart View TV-to-mobile transferability enables guests to clearly view TV content on their mobile devices. The HE69X’s wireless design offers guests greater content interaction flexibility without reducing picture quality or access parameters, giving hotels an extra edge.
System Integrator (SI) compatibility
Save time and effort when setting up multiple protocols between SI-provided set-top boxes and displays. Samsung SMART Hospitality Display are compatible with various SI protocols at purchase.
Headphone ID compatibility
Give guests the luxury of listening to TV in bed without the cumbersome need to extend the headphone cable. The included Headphone ID detects headphones connected to the extension sockets next to a bed where guests can simply plug headphones to listen to the TV without disturbing others in the room.
Headphone ID compatibility availability may vary by region/country.
Gain unique and strong display content management with Security Mode on HD470 Series displays. Using this feature, you can disable critical functions of the displays to easily prevent changes to the displays' settings. You can also block non-compliant content or the transmission of unwanted Teletext (TTX) with a signal to maintain complete control of content on guest room displays, including input through HDMI® and USB ports. This feature is also highly beneficial for controlling displays in environments that require tight security, such as prisons.
Provide guests with an excellent view of the TV from anywhere in the room with a TV stand. The stand provides a flexible 20º, 60º and 90º swivel support and ensure the TV remains firmly in place.
Sound Bar Compatibility
Couple a Samsung hospitality TV with a Sound Bar to let guests truly enjoy hearing their programming. Connected by a High-Definition Multimedia Interface® cable, settings are automatically applied, making installation a breeze. A single remote lets guests have full control over both the TV and Sound Bar.
Increase guests’ TV-viewing enjoyment by eliminating annoying interference from other remote signals in applications, such as hotel fitness centers, where multiple TVs are in close proximity. The multi-code remote can control up to 10 TVs individually in the same room.
Enable guests to easily find and enjoy the programming of their choice without having to manually scroll through hundreds of TV channels. My Channel’s quick search function allows guests to find channels suited to their tastes, by country and genre.
Allow your guests to check the current time on the TV whenever needed. Software Clock is a clock display solution of in-room TVs using a remote control. The guests can easily check the time with the press of ‘Info’ button using the remote control, even when the TV is off.
Media entertainment including movies, music, and images come alive on the screen by simply plugging a USB drive directly into the TV.
Sports fans don’t have to miss their favorite games when staying at your hotel. They can watch every goal or point scored with superior-quality picture and sound, right in their rooms. With Sports Mode, guests can use a shortcut to activate enhanced sound and picture quality. The enhanced sound creates a greater stadium effect and enriched picture quality displays the playing field in vivid color. With this feature, guests can have a truly immersive in-room entertainment experience-complete with key game highlights and audience cheers.
Sports mode availability may vary by region/country.